Privacy policy

Privacy Notice

Joanne Vogel Counselling is owned by Joanne Vogel.

Specialising psychotherapy and counselling services.

This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for counselling services. This information will relate to your personal circumstances.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfill our legal and regulatory obligations.

Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

We won’t share your information for marketing purposes with companies outside our company unless specifically asked by yourselves with the exception of supervision where your name will never be mentioned, we will always ask your express permission before doing so.
There are certain disclosures where confidentiality would need to be broken, for example if I believed that you were an immediate risk to yourself or someone else, including a child, or you have or are going to commit an act of terrorism, or have or are about to commit a criminal offence. This can be discussed when we meet if you have any concerns.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for product and platform providers that we use to deliver products for you, but only with your express permission.

Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.   
 
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.


How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us. In any case, we’ll not retain your personal data for longer than required.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above. 

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing 

We’d like to send you information about our products and services and those of other companies in our group which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

Please contact Mrs Joanne Vogel. The contact details are below.  

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF    
0303 123 1113 (local rate)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on this web page to inform you of any changes when they occur.  This privacy policy was last updated on 20/10/24.

How to contact us
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Please contact us if you have any questions about our privacy policy or information we hold about you: by email at [email protected]

Or write to us at:

Blackthorn House
1 Audmore Court
Gnosall
Staffordshire, ST20 0DZ